Book Club

Think Big

2021-06-05T10:19:42+00:00

Chapter 1: Key Takeaways
- There is a formula you can follow to be a winner in life, but you must be brutally honest with yourself. Getting rich is tough, and people get hurt. You have to be as tough as nails and willing to kick ass if you want to win.

Chapter 2: Key Takeaways
- The most important things are knowing your business and loving what you do, both of which solve a lot of problems.

- You can’t just sit around waiting for deals, opportunities, or a lucky break. You have to work passionately at something you love to do, and the momentum you build will work in favor and bring other things your way.

- Don’t think about how you can make money. Instead think about what you can produce or what service you can offer that is valuable and useful to people and to your community. What needs to be improved? What can be done in a better or more efficient way? What problem can you solve? What needs can you fulfill? Most importantly, what will you have fun doing?

- Broaden your vision to see the total picture of what you are offering. Fill as many needs as you can: creating beauty, efficiency, health, security, and livelihood for as many people as possible.

- Find a noble cause and get behind it with all your heart and soul.

- When you do work that you love, it is no longer work because the activity itself is a source of energy.

Who Moved My Cheese

2021-03-10T08:12:31+00:00

Dr. Spencer’s lessons in “Who Moved My Cheese”:

Rich Dad Poor Dad

2020-05-06T07:14:37+00:00

Rich

Cashflow Quadrant

2020-05-06T07:13:14+00:00

Extreme Trust

2020-05-06T06:24:38+00:00

Review by James M. Kerr

Don Peppers and Martha Rogers are the modern day Masters and Johnson of customer intimacy and service delivery. They have cranked out enormous amounts of material on the subject and have delivered some terrific books that have served to re-shape our thinking on how best to exceed customer expectations in order to keep them coming back for more. Extreme Trust is no exception.

In their latest book, Peppers and Rogers argue that businesses must deliberately act to protect the interests of customers proactively, before they have a chance to spread negative buzz - the result will be a firm that generates extreme trust.

The authors show how this trend is already playing out in banks, retailers, credit card and cell phone companies.

Peppers and Rogers describe organizations that learn from each customer interaction, and leverage these insights to create better and better customer experiences. These "trustable" enterprises (as they call them) focus on winning the long-term battle for trust and loyalty – a facet that can be best quantified through repeat business.

Extreme Trust is another important contribution to the betterment of management thinking from the team of Peppers and Rogers. I highly recommend it. Pick it up and read it as soon as you can!

Taken from management.issues

Socially Confident in 60 Seconds

2020-05-06T06:23:22+00:00

Description

Make a Great Impression

Good manners never go out of style. Personal Empowerment Strategist and former Fortune 500 VP Deborah Smith Pegues knows what it takes to succeed in both the personal and professional world. Her on-point advice regarding courtesy and consideration covers a variety of situations—from Internet etiquette and business savvy to tourist tips and everyday encounters. Gain greater confidence as you

adjust your personality to project positivity and poise
update your wardrobe so you dress to impress
dine with decorum
learn the conventions of other cultures
navigate tricky online know-how—from social media to email

Once you've mastered the art of propriety and protocol, you'll be at ease in any social setting—formal or informal—and confident in your role as host or guest, business owner or client. A one-minute manners makeover is one of the best investments you can make in your future.

Successful Key Account Management

2020-05-06T06:22:08+00:00

Description

Learn to manage key accounts successfully in just seven days and advance your career

Written by Grant Stewart, a leading expert on key account management as both a coach and a practitioner, Successful Key Account Management In a Week quickly teaches you the insider secrets you need to know to in order to grow successful relationships with key customers.
The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
So what are you waiting for--let this book put you on the fast track to success!

The Power of Paradox

2020-05-06T06:21:11+00:00

Description

A revolutionary rethinking of everything we know about power

It shapes every interaction we have, whether we're trying to get a two-year-old to eat green vegetables or ask for a promotion at work. But how do we really gain power? And what does it do to us?

As renowned psychologist Dacher Keltner reveals, the new science of power shows that our Machiavellian view of status is wrong. Influence comes not to those who are ruthless, but to those with socially intelligence and empathy. Yet, ironically, the seductions of success lead us to lose those very qualities that made us powerful in the first place. Keltner draws on fascinating case studies to illuminate this 'power paradox', revealing how it shapes not just companies and elections but everyday relationships. As his myth-busting research shows, power - and powerlessness - distorts our behaviour, affecting whether or not we will have an affair, break the law, drive recklessly or find our purpose in life.

In twenty original 'power principles', Keltner shows how we can retain power by maintaining a focus on others. By redefining power as the ability to do good, The Power Paradox turns everything we know about influence, status and inequality upside down.